Illustrating the success of the companies desire for Customer Excellence, Luffield were recently awarded MASTER OF QUALITY AWARDS from CITROEN UK for both SALES & SERVICE and a HIGHLY COMMENDED AWARD for EXCELLENCE IN CUSTOMER SERVICE from AUTOMOTIVE MANAGEMENT MAGAZINE in March 2007.
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Welcome to the East Midlands Award Winning
Dealer |
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CITROEN |
CITROEN |
LUFFIELD |
LUFFIELD MG |
LUFFIELD MG SV |
ALL MAKES SERVICING |
| The Company | ||||||||||||||||||||||||||||||||||||||||
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Luffield
Cars have been awarded the CITROEN franchise for
the Loughborough and Charnwood area holding the Car & Van sales,
Authorised Repairer and Parts Wholesaler contracts. Luffield will continue to care for all MG and Rover cars in
a new dedicated MG Rover Facility near the companies main dealership in
Belton Road.
In July 2007, Luffield were delighted to be
awarded the NAC-MG franchise. Our Company, formed in November 2000 has the benefits of dedicated and experienced staff who are allowed to focus on new company enthusiasm whilst retaining traditional values. Our long term objectives of Quality, Value and Customer Service has recently been recognised by the awarding of the ISO-9001 Quality Standard. We hope that you find us Informative, Interesting, Competitive and above all Friendly and that you will really.........
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| Our Mission | ||||||||||||||||||||||||||||||||||||||||
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| Vision Statement | ||||||||||||||||||||||||||||||||||||||||
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We are responsible to our customers who use our products and services. In meeting their needs everything we do must be of high quality and emphasize value of money. Our target is to become the pioneers in our business through the full satisfaction of our customers. We are responsible to our employees and we treat them fairly and with loyalty. We provide excellent working conditions clean, orderly and safe. We are responsible to the community in which we live and work. Our final responsibility is to make a reasonable profit. Our goal is to establish our vehicles as a market leaders in the industry and always increase our market share. New products and new markets should be developed. We must seek diversification in other markets. Finally our goal is to maintain our family business, build tradition, history and roots through our heritage. David Wood - Director |
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| "Six of the Best" Reasons to Buy from Luffield | ||||||||||||||||||||||||||||||||||||||||
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1. We are committed to Total
Customer Satisfaction 2. We are regulated by the FSA to offer insurance products 3. Minimum 12 months warranty and roadside assistance cover with every used car 4. Every car is comprehensively inspected, serviced and thoroughly valeted prior to collection 5. Free collection and delivery for service customers 6. Free courtesy cars by prior arrangement |
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"EXPERIENCE THE DIFFERENCE" at LUFFIELD CARS |
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