1. Pricing information:
All prices include V.A.T. at 17.5% unless stated otherwise. Delivery to UK mainland addresses will have an additional charge. For non-UK deliveries please ask about our low cost shipping options.

2. Order confirmation and order validation:
We will confirm your online order either by e-mail or by telephone.

3. Payment: We accept payment by most major credit or debit cards including Visa, MasterCard, Solo, Delta and Maestro cards. We are however unable to process orders placed using American Express cards. Payment will be debited to your account upon placement of your order. Alternatively we can accept cheques made payable to "Luffield Cars Limited" and sent to the following address: - Luffield Cars Limited, Belton Road, Loughborough, Leicestershire LE11 1LR.

4. Delivery of goods: We will endeavour to deliver your order to you within 4 working days providing the goods are in stock (Unless a longer delivery period is clearly stated on the specific product page). If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.

Please note that deliveries to Northern Ireland, Isle of Man, Isles of Scilly, The Highlands and Islands of Scotland can take longer than 3-5 days to deliver - Please ask if express delivery is required.

5. Complaints and queries: We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can contact us by e-mailing info@luffield.com, telephone on 01509 216100, or write to: - Luffield Cars Limited, Belton Road, Loughborough, Leicestershire LE11 1LR.

6. Returns/Refund policy: Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery (Excluding special order items - see below) - We do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering (As detailed below in sections 6.1 through to 6.4).  For returns outside of the 7 day cancellation period please see 6.4.

Special order items are ordered especially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange.

6.1 Correct parts supplied: If we have correctly supplied the product as ordered then we wil reimburse the product costs minus a handling charge of up to 15% of the order value. Please note that you will also be responsible for the return carriage charges.

6.2 Incomplete/damaged/incorrect or faulty deliveries: If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied or are faulty - In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs minus a handling charge of up to 15% of the order value. Please note that you will also be responsible for the return carriage charges.

Please note: You must inform us of damaged deliveries within a reasonable period of time.  All other damaged deliveries must be notified within 7 days of delivery. We are unable to accept responsibility for damage to goods beyond these periods.

6.3 Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you.). Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued

(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)

6.4 Return of goods outside of the 7 days cancellation period: For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 15% re-stocking fee.

If you wish to return any item then please follow these basic steps:

(a) Contact us to request a *Returns Number.

(b) Send the goods to the following address: Returns, Luffield Cars Limited, Belton Road, Loughborough, Leicestershire LE11 1LR. Please note that, subject to 6.1 to 6.4 above, we can only refund if goods are returned in the original packaging in "as new" condition.

(c) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.

(*) Returns Number - This number helps us to deal quickly and efficiently with your return. Please note that if this number is not clearly marked on the returned item then this may cause delays.

7. Product information and product images: Although we endeavour to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.

8. Confidentiality of personal details: Personal details are held confidentially. Please note that we never divulge personal details to any third party and any information supplied is used solely for the purpose of processing your order or sending you regular email bulletins (If requested). If you decide that you would like to leave our mailing list, please ask and we will remove all of your details.

9. Suitability of products: It is your responsibility to ensure that the item that you have ordered is suitable for your vehicle. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. All dates used in product descriptions are dates of vehicle manufacture, they are not vehicle registration dates. If you are in doubt please ask.

Our conditions of Sale do not affect your statutory rights. All our transactions are subject to English law.